Retention, export, delete

Manage local data on your device. Contact support for account and cloud data when self-service is unavailable.

HeapFile separates local memory from account, billing, support, and optional cloud feature data. Retention, export, and deletion depend on where the data is stored.

Local retention

Local memory, project context, browser profile state, and local logs live on the user's device unless a cloud feature is explicitly configured.
Users and admins should apply their own device backup, disk encryption, and OS retention controls.
Uninstalling the app may not remove all local app-data directories, browser sessions, or exports; delete those intentionally when retiring a device.

Cloud and account retention

Account, support, entitlement, and billing records are retained only as needed for service operations, security, payment handling, and legal obligations.
Cloud sync, team, connector, and automation retention depends on the specific service once enabled for the account.
Organizations should request written retention settings before moving real company data into cloud-backed features.

Export

Local exports should be created from the local client or local data directory when the relevant export tool is available.
For cloud/account data, email support from the account email and describe the export scope.
Exports should be redacted before sharing with support unless support explicitly needs the content.

Delete

Delete local data from the device and app-data directory you control.
Request cloud/account deletion through admin@heapfile.com when self-service deletion is not available.
Some billing, tax, fraud-prevention, support, backup, and security records may be retained as required after account deletion.